KNOWLEDGE BASE

Licenses show in Tableau Services Manager but show 'No Licenses' in Tableau Server


Published: 05 Jan 2021
Last Modified Date: 08 Jul 2022

Issue

  • Tableau Server shows 'No Licenses' in Manage All Sites > Settings > Licenses page.
  • The Tableau Server Users page shows the correct seat count.
  • TSM (Tableau Services Manager) shows correct licenses.
  • Trusted Storage reads appropriately.



 

Environment

  • Tableau Server 2019.3.19 and earlier
  • Tableau Server 2019.4.18 and earlier
  • Tableau Server 2020.1.15 and earlier
  • Tableau Server 2020.2.12 and earlier
  • Tableau Server 2020.3.7 and earlier
  • Tableau Server 2020.4.3 and earlier
  • Tableau Server 2021.1.0

Resolution

This is a display issue of the license status. Tableau Server processes are up and running normally. For the license:
  • Use TSM Licenses List command or the TSM UI to verify seats and licenses.
  • View the Users page on Tableau Server to see available seats.
To permanently resolve the issue, upgrade Tableau Server to 2019.3.20, 2019.4.19, 2020.1.16, 2020.2.13, 2020.3.8, 2020.4.4, 2021.1.1, or newer.

Cause

This behavior is related to a known issue with ID 1195152 which has been resolved in later versions.
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