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License With LBLM Still Expires When Periodically Open Tableau Prep / Tableau Desktop


Published: 20 Jan 2023
Last Modified Date: 20 Jan 2023

Issue

License with LBLM expires and the authentication window is prompted even when you open periodically Tableau Prep / Tableau Desktop to extend the license authorization.
This issue usually occurs when using Tableau Prep with the command line.
 

Environment

  • Tableau Desktop
  • Tableau Prep Builder

Resolution

Follow the steps below to make sure the license duration is extended with LBLM.
1. Open Tableau Prep Builder / Tableau Desktop
2. Sign in to the Tableau Server / Tableau Cloud which you made the LBLM authentication before.

Cause

User is not signed in to the Tableau Server / Tableau Cloud, which is needed to update the license status via LBLM.

Additional Information

The login-based license management default settings for the authorization to run (ATR) duration is 14 days.

Login-based License Management -- (Optional) Step 2: Change login-based license management settings
https://help.tableau.com/current/server/en-us/license_lblm.htm#optional-step-3-change-the-authorization-to-run-atr-duration

The Online help said that "If you're using Login-based License Management (LBLM), make sure to periodically open Tableau Prep. Otherwise the lease can expire, causing flows run via the command line to fail. "
https://help.tableau.com/current/prep/en-us/prep_run_commandline.htm
But even if you periodically open Tableau Prep, the license still expires.
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