Issue
After upgrading to Tableau Server 2019.4 some Tableau Server Licenses keys in the TSM and Tableau Server Web Ui do not match the keys in the Tableau Customer Portal when a key was offline activated.
Last Modified Date: 20 Nov 2019
Environment
- Tableau Server 2019.4 or higher
- Offline activation
- Perpetual key
Resolution
Confirm the total number of licensed seats or cores matches the expected total, and that the maintenance date of the keys match the expected maintenance refresh date shown in Customer Portal.Cause
Because Tableau Server was offline activated, the Tableau Customer Portal will always reflect the most up to date maintenance key. Tableau Server on the other hand, will always show the original purchase key even when an offline activation occurred.This expected behavior causes a mismatch between the Tableau Server Licenses User Interface and the Tableau Customer Portal.
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