KNOWLEDGE BASE

License Expiration Date Is Not Updated Upon Activating The License Via Lblm From Tableau Desktop On Tableau Online


Published: 22 Apr 2021
Last Modified Date: 26 Apr 2021

Issue

When you are using LBLM(Login-based License Management) and having renewed the expiration of Tableau Online,
the licensed expiration date showing in Tableau Desktop is not updated as the newest expiration, but showing the previous expiration.

 

Environment

  • Tableau Desktop
  • Tableau Online
  • Login-based License Management

Resolution

Workaround

Wait until you reach the license expiration date showing in Manage Product Keys dialog and then update it by signing into Tableau Online site from Tableau Desktop. The expiration date is then updated.
 

Cause

This is currently by design. Tableau Online will update the LBLM license information after the previous expiration date is reached.
 
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