KNOWLEDGE BASE

"Let users choose their authentication type" button in "Default Authentication Type for Embedded Views" greyed out


Published: 03 Dec 2021
Last Modified Date: 03 Dec 2021

Issue

After upgrading Tableau Server from 2019.2.3 to 2021.2.4, "Settings"->"Authentication"->"Let users to choose their authentication type" is greyed out.

2021.2.4_site_saml_PingOne.png

    Environment

    • Tableau Server 2021.2.4
    • Tableau Server 2021.3.3

    Resolution

    Workaround

    Step 1: Uncheck "Enable an additional authentication method" once.

    User-added image

     

    Step 2: Check "Enable an additional authentication method" again and select "Let users choose their their  authentication type".
    2019.2.4_site_saml_PingOne.png

    Cause

    This is a known issue that is under investigation by Tableau development. 
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