KNOWLEDGE BASE

Kerberos And Automatic Login From Desktop Require Clicking Sign in Using Windows Credentials Twice


Published: 04 Nov 2021
Last Modified Date: 05 Nov 2021

Issue

When attempting to log in to Tableau Server using "Sign in using your Windows Credentials" the initial click will fail to log in.

Environment

  • Tableau Server
  • Tableau Desktop
  • Kerberos
  • Automatic Login

Resolution

As a workaround, click "Sign in using your Windows Credentials" a second time, and the sign in will be successful.

Cause

This behavior is related to a known issue with ID 1260421 that is currently under investigation.
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