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Japanese Workbook Name is Not Saved Correctly When Using Standard iOS IME


Published: 10 Jul 2018
Last Modified Date: 23 Jan 2019

Issue

When using standard iOS IME, for example Japanese-Romaji, Japanese workbook name is not saved correctly in mobile browsers or Tableau Mobile. Japanese kanji and English letters will be converted into hiragana.
Typical symptoms are as below:
  • "漢字" is saved as "かんじ".
  • "テスト" is saved as "てすと". (If you only input "t" and select "テスト", the workbook name will become "t". If you input "te" and select "テスト", the workbook name will become "て".)
  • "ワークブックapuri" is saved as "ワークブックあぷり". (If you use English keyboard/input method to input "apuri", it will remain as "apuri".)

Environment

  • Tableau Mobile iOS version
  • Mobile browsers on iOS

Resolution

There are two workarounds for this issue:

Option 1

Use a third-party IME to input workbook name.

Option 2

Follow the steps below to input the workbook name:
  1. After inputting the workbook name, append an extra space to the end of the workbook name.
  2. Delete the extra space.
  3. Save the workbook.

Cause

This behavior is related to a known issue with ID 795224 which is currently under investigation.
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