KNOWLEDGE BASE

iOS Continues Prompting for Credentials After Setting Up Trusted Authentication


Published: 20 Dec 2018
Last Modified Date: 01 Nov 2019

Issue

When attempting to use Trusted Authentication in Safari in iOS, there is still a login screen prompt for credentials.

Update for iOS 13.1 and some iOS 12 users:  These versions of iOS may still block third-party cookies after they have been enabled.

Environment

  • Tableau Server
  • Trusted Authentication
  • iOS

Resolution

In your browser settings, go to Settings and look under the "Privacy and Security" section. Uncheck the option "Prevent Cross-Site Tracking".  An update to iOS 13.2 may be required
 

Cause

The browser is blocking third-party cookies, which are required for Trusted Authentication.
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