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Error Code: 9F4C5638 Internet communication error: SSL connect error


Published: 17 Jun 2021
Last Modified Date: 19 Oct 2021

Issue

Only one user cannot publish reports to Tableau Server via Tableau Desktop. Instead the user receives the following error:
 
"Unable to complete action. Cannot connect to Tableau Server. Please check the server name and port and try again. Error Code: 9F4C5638 Internet communication error: SSL connect error (tableaudev.nbgit.gr)
 
Error started occurring after new SSL certificate was uploaded.

Environment

  • Tableau Server 2020.4.1
  • Tableau Desktop 2021.1

Resolution

To resolve follow these steps:
  1. Open Tableau Desktop > Help > Manage Product Keys > Select your license > Refresh > Close
  2. Restart Tableau Desktop
  3. Publish to Tableau Server

Cause

License Key of the affected user had its expiry date changed. Refreshing the key brought the correct expiry date.
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