Issue
When activating Tableau Prep, the following error may occur:The product is unable to activate due to an internal licensing error. Contact your System Administrator.
Last Modified Date: 07 Dec 2018
Environment
Tableau PrepResolution
Verify that the FlexNet Licensing Service is running:Windows
-
From the Windows Start menu, open services.msc.
-
In the Services dialog box, verify that the status for the FlexNet Licensing Service is Started.
Note: If the Start option is grayed out, right-click FlexNet Licensing Service in the list and select Properties. On the General tab, click Start, then click OK to close the dialog box.
Mac
-
Start the Terminal application.
-
Navigate to the FlexNet directory:
'/Applications/Tableau Desktop <Tableau version.app>/Contents/Frameworks/FlexNet/'custactutil -viewFor example
'/Applications/Tableau Desktop 2018.2.app/Contents/Frameworks/FlexNet/'custactutil -view -
Verify that the FlexNet Licensing Service is running. You should see
Trust Flags = FULLY TRUSTEDandStatus = ENABLED.
Cause
The FlexNet Licensing Service that Tableau uses is not running.Thank you for providing your feedback on the effectiveness of the article.
Open new Case
Continue Searching
Knowledge Base
Community
Product Help
Training and Tutorials