Issue
When activating Tableau Prep, the following error may occur:The product is unable to activate due to an internal licensing error. Contact your System Administrator.
Last Modified Date: 18 Jan 2019
Environment
Tableau PrepResolution
Verify that the FlexNet Licensing Service is running:Windows
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From the Windows Start menu, open services.msc.
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In the Services dialog box, verify that the status for the FlexNet Licensing Service is Started.
Note: If the Start option is grayed out, right-click FlexNet Licensing Service in the list and select Properties. On the General tab, click Start, then click OK to close the dialog box.
Mac
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Start the Terminal application.
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Navigate to the FlexNet directory:
'/Applications/Tableau Desktop <Tableau version.app>/Contents/Frameworks/FlexNet/'custactutil -viewFor example
'/Applications/Tableau Desktop 2018.2.app/Contents/Frameworks/FlexNet/'custactutil -view -
Verify that the FlexNet Licensing Service is running. You should see
Trust Flags = FULLY TRUSTEDandStatus = ENABLED.
Cause
The FlexNet Licensing Service that Tableau uses is not running.Additional Information
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