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"Internal licensing error" When Activating Tableau Prep


Published: 19 Nov 2018
Last Modified Date: 07 Dec 2018

Issue

When activating Tableau Prep, the following error may occur:
The product is unable to activate due to an internal licensing error. Contact your System Administrator.

Environment

Tableau Prep

Resolution

Verify that the FlexNet Licensing Service is running:

Windows

  1. From the Windows Start menu, open services.msc.

  2. In the Services dialog box, verify that the status for the FlexNet Licensing Service is Started.

    Note: If the Start option is grayed out, right-click FlexNet Licensing Service in the list and select Properties. On the General tab, click Start, then click OK to close the dialog box.

Mac

  1. Start the Terminal application.

  2. Navigate to the FlexNet directory:

    '/Applications/Tableau Desktop <Tableau version.app>/Contents/Frameworks/FlexNet/'custactutil -view

    For example '/Applications/Tableau Desktop 2018.2.app/Contents/Frameworks/FlexNet/'custactutil -view

  3. Verify that the FlexNet Licensing Service is running. You should see Trust Flags = FULLY TRUSTED and Status = ENABLED.

Cause

The FlexNet Licensing Service that Tableau uses is not running.
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