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Internal Error When Opening Workbook in Tableau 2018.3.0


Published: 20 Nov 2018
Last Modified Date: 18 Jan 2019

Issue

When using Tableau Desktop 2018.3.0 to open a workbook, the following error may occur:

Unable to complete action
Internal Error - An unexpected error occurred and the operation could not be completed.

When the same workbook is opened in Tableau Server 2018.3.0, the following error may occur:

LogicException: Internal Error - An unexpected error occurred and the operation could not be completed.

In addition, the following entry is found in the Desktop or Server logs:

index support is disabled

Environment

  • Tableau Desktop and Server 2018.3.0
  • Extract

Cause

This behavior is related to known issue ID 847209 and was resolved in the 2018.3.1 release of Tableau Desktop & Tableau Server, and all more recent versions.

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