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Tableau Server Installation Times Out at Step 6 or 8 of 40


Published: 04 Oct 2018
Last Modified Date: 15 Jul 2019

Issue

Tableau Server installation stops responding at step 6 or step 8 of 40, and times out after 9000 seconds.

Environment

  • Tableau Server 2018.2 - 2018.3
  • Windows Server 2016

Resolution

  1. Ensure that you have a complete backup. For more information, see Back up Tableau Server data.
  2. Run "tableau-server-obliterate.cmd -y -y -y" to stop the installation and remove the hung Tableau Server installation 
  3. Reinstall Tableau Server.
  4. Provide the domain when specifying Run As User account name, such as "example\tableaurunas"; instead of "tableaurunas".

 

Cause

The domain is necessary when providing the Run As User name during install.
 
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