Unable To Install Tableau Server 2019.4 On Windows 2012

Published: 20 Nov 2019
Last Modified Date: 08 Jul 2022


When installing or upgrading Tableau Server on Windows Server, installer error "<Tableau Server> has stopped working" occurs.
Certain environment requirement checks fail and leading to an exception error "0xc0000005" in Windows Event Viewer Application Log.


  • Tableau Server 2019.4.0, Tableau Server 2020.3.x
  • Windows Server 2012
  • Windows Server 2016


Option 1
Upgrade to Tableau Server 2019.4.1 or later.

Option 2
Update Operating System. Check if there are additional Windows Updates available.

Option 3
Install from command line to skip the environment verification:

1. tsm stop (if there's an existing Tableau Server installed on the same server)
2. Start command prompt as admin
3. Navigate to installer executable
4. Execute it with SKIPSYSTEMVERIFICATION=1 flag
e.g. TableauServer-64bit-2019-4-0.exe /log install_withoutsysver.log SKIPSYSTEMVERIFICATION=1


This was a known issue related to the conflict between pre-installation checks from Tableau Server and Windows OS. 

Additional Information

- A crash dump like below is created every time.
In TableauServer-64bit-2019-4-0.exe.23924.dmp the assembly instruction at wixextba+7bce in C:\Windows\Temp\{16FB9745-93FB-46EA-B4BA-ACAF076726B4}\.ba\wixextba.dll has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 3
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