KNOWLEDGE BASE

Infinite Spinner Displays Accessing Published Views


Published: 07 Oct 2019
Last Modified Date: 26 Nov 2019

Issue

When attempting to load a view, the view never loads and an infinite spinner appears.

Environment

  • Tableau Online
  • Tableau Server 2019.3.0

Resolution

Option 1

Upgrade to Tableau Server 2019.3.1 or a later version. 

Option 2

If you are unable to upgrade, run the following commands to disable the Lazy Connection Exception feature and restart the server:
 
tsm configuration set -k features.LazyConnectExceptionEnabled -v false
tsm pending-changes apply

Cause

This issue (ID: 991328) was caused by a setting meant to improve Tableau Online monitoring, and is resolved in version 2019.3.1 of Tableau Server. It was resolved for Tableau Online users as of September 13th, 2019.
Did this article resolve the issue?