Issue
When attempting to load a view, the view never loads and an infinite spinner appears.
Last Modified Date: 26 Nov 2019
Environment
- Tableau Online
- Tableau Server 2019.3.0
Resolution
Option 1
Upgrade to Tableau Server 2019.3.1 or a later version.- Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes.
- For more information on current releases, see Upgrade Tableau Server and Server Upgrade.
Option 2
If you are unable to upgrade, run the following commands to disable the Lazy Connection Exception feature and restart the server:tsm configuration set -k features.LazyConnectExceptionEnabled -v false
tsm pending-changes apply
tsm pending-changes apply
Cause
This issue (ID: 991328) was caused by a setting meant to improve Tableau Online monitoring, and is resolved in version 2019.3.1 of Tableau Server. It was resolved for Tableau Online users as of September 13th, 2019.Thank you for providing your feedback on the effectiveness of the article.
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