Infinite Spinner Displays Accessing Published Views

Published: 07 Oct 2019
Last Modified Date: 26 Nov 2019


When attempting to load a view, the view never loads and an infinite spinner appears.


  • Tableau Online
  • Tableau Server 2019.3.0


Option 1

Upgrade to Tableau Server 2019.3.1 or a later version. 

Option 2

If you are unable to upgrade, run the following commands to disable the Lazy Connection Exception feature and restart the server:
tsm configuration set -k features.LazyConnectExceptionEnabled -v false
tsm pending-changes apply


This issue (ID: 991328) was caused by a setting meant to improve Tableau Online monitoring, and is resolved in version 2019.3.1 of Tableau Server. It was resolved for Tableau Online users as of September 13th, 2019.
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