KNOWLEDGE BASE

Guest users experience "Unexpected Server Error" message for dashboards published to Tableau Server 2023.3


Published: 06 Dec 2023
Last Modified Date: 06 Dec 2023

Issue

In Tableau Server 2023.3, if a second site has Guest user access enabled and the Default site does not, Guest users will encounter an "Unexpected Server Error" message when attempting to load a view on the second site - making the view unusable for guests.
User-added image

Environment

  • Tableau Server 2023.3.0

Resolution

Potential workarounds below:

Option 1: Enable Guest Access on Default site

  • Enable Guest access and manage permissions on the default site for the Guest user (see Product Help)

Option 2: Downgrade Tableau Server


 
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