KNOWLEDGE BASE

Gateway Service Does not Start and Tableau Server is Degraded


Published: 19 Jul 2018
Last Modified Date: 31 Jul 2020

Issue

Gateway Service does not start and Tableau Server is degraded. 
  "tsm status -v" output includes the following:

Status: DEGRADED 
'Tableau Server Gateway 0' is in an error state.
 

Check the startup.log in httpd for the following (pid number will be different):

httpd (pid <number>) already running

Although the gateway is isn't running, there is an existing httpd.pid in one of the following locations.

Linux:  Look for a file httpd.pid in /var/opt/tableau/tableau_server/data/tabsvc/logs/httpd/ 
Windows:  Look for a file httpd.pid in C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\httpd

Environment

  • Tableau Server 

Resolution

  1. Stop the server using tsm stop
  2. Linux:  Locate httpd.pid in /var/opt/tableau/tableau_server/data/tabsvc/logs/httpd/ 
    Windows:  Locate httpd.pid in C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\httpd
  3. Manually remove the httpd.pid file. 
  4. Run tsm start to start Tableau Server and use "tsm status -v -u <username>" to confirm gateway service is up and running.
Did this article resolve the issue?