KNOWLEDGE BASE

Owner of Prep Flow Does Not Receive A Notification Mail After A Flow Fails


Published: 24 Aug 2021
Last Modified Date: 24 Aug 2021

Issue

After a Prep flow failed to run as expected, the flow owner did not get a notification email.

Environment

  • Tableau Online

Resolution

Current expected behavior for Prep flow emails:
  • For a scheduled flow run, failure email is sent to the user who created the scheduled task.
  • For an ad-hoc run, the person who ran the flow gets the email.
  • If the person who created the task no longer exists on the server, the owner of the flow gets the email
Previously, flow failure emails always went to the owner of the flow.

Additional Information

Notifications for failed Refresh Extracts are different from Prep flow ones.
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