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Failed To Download offline.tlq file from TSM Web UI when Internet Explorer enhanced security configuration is enabled


Published: 24 Jan 2019
Last Modified Date: 07 Oct 2019

Issue

Failed To Download offline.tlq file from TSM Web UI when Internet Explorer enhanced security configuration is enabled.
 

Environment

  • Tableau Server 2018.2 and later
  • Windows Server 
  • Internet Explorer

Resolution

The following options can be used to work around the issue:

Option 1 - Disable Internet Explorer enhanced security configuration
  1. Launch Server Manager.
  2. Select Local Server in the left panel.
  3. Click on the On link next to the [ IE Enhanced Security Configuration ] option in the right panel.
  4. Set "Enhanced Security Configuration" to Off.
Option 2 - Use Chrome or Firefox to connect to TSM Web GUI and perform offline activationc
 

Cause

Internet Explorer Enhanced Security Configuration is blocking the download of the offline activation file.
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