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Failed Tableau Server installation 25 of 28 at finalize topology - Hardware Incompatibility


Published: 21 Feb 2019
Last Modified Date: 27 Feb 2020

Issue

When upgrading Tableau Server on Linux to 2019.1.1, the upgrade times out with the following error in the App-Upgrade.log:

Failed to connect to Vizportal Maintenance 

AND with the following error in the tabadmincontroller log:

tabadmincontroller: Running step EnableRequiredServices failed
com.tableausoftware.tabadmin.webapp.exceptions.ServiceOperationTimeoutException

Environment

  • Tableau Server 2019.1.1
  • Linux

Cause

The host machine's CPU does not support the AVX (Advanced Vector Extensions) library.

You can confirm if your CPU support AVX by running lscpu, and confirming if the AVX flag is in the output. 

Following is an example where AVX is supported:

Flags:                 fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx pdpe1gb rdtscp lm constant_tsc rep_good nopl xtopology eagerfpu pni pclmulqdq ssse3 fma cx16 pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand hypervisor lahf_lm abm fsgsbase bmi1 avx2 smep bmi2 erms invpcid xsaveopt
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