Extract Refresh Fails And Reaches The Backgrounder Query Limit When Connecting To Web Data Connector

Issue

The web data connector domain has been added to the safe list, but the extract refresh job fails and reaches the backgrounder query limit when connecting to the web data connector.

Environment

Tableau Server
Web Data Connector

Resolution

Besides the main domain URL, please add the entire domain to the secondary safe list by using a wildcard as in the following example:

http://example.com/.*

1. If you are adding the safe list by the TSM command, please add the above URL in the secondary safe list.
tsm data-access web-data-connectors add --name "Name" --url http://example.com --secondary http://example.com/.*

2. If you are adding the safe list by using a JSON file, the file should be defined like this.
=============
{
"configEntities": {
"web-data-connector-settings": {
"_type": "webDataConnectorSettingsType",
"enabled": true,
"refreshEnabled": true,
"whitelist": {
"http://exapmle.com": {
"secondaryWhitelist": [
"http://example.com/.*",
]
}
}
}
}
}
}
=============