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Errors " Backup failed!" and "System ERROR: Data error (cyclic redundancy check)" After Initiating a Back-up


Published: 27 Feb 2019
Last Modified Date: 18 Apr 2019

Issue

When a backup is initiated with "tabadmin backup" on Tableau Server the following error may occur:

"Error: Backup failed!"

Additionally, the following errors might also occur: 

  • In tabadmin.log: System ERROR: Data error (cyclic redundancy check).
  • In Windows Event: System Disk "The device, \Device\Harddisk1\DR1, has a bad block"

Environment

  • Tableau Server 10.5.3
  • Windows

Resolution

Work with your IT Team to try the following resolutions: 
  1. Perform a Windows maintenance to check the disk and attempt to repair bad cluster: "chkdsk /f /r"  (depending on the Windows version, this cannot be run while processes access files on the disk)
  2. Or, reinstall Tableau Server on a new hard drive. For more information about uninstalling Tableau Server, see the following articles on Tableau Help: 

Cause

  • The backup error occurs because 7zip returns an error during the creation of a temporary zip file.
  • 7zip returns the System error because the Operating System returned this error during a read/write on a file.
  • Windows events show a system error for the disk at the time of the backup
For more information about these errors, see the Microsoft documentation here: Note: Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.
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