Last Modified Date: 13 Feb 2019
Environment
- Tableau Desktop
- Tableau Server
Resolution
This behavior is caused by a known issue, ID 831047, which has been corrected in Tableau Desktop and Tableau Server version 2019.1 and later.Option 1
Upgrade to Tableau Desktop or Tableau Server version 2019.1 or later. For more information, see Upgrade Tableau Desktop, or Upgrade Tableau Server Overview.If you cannot upgrade to the version where the defect has been resolved, try one of the following workaround options:
Option 2: Create a new site
Create a new site and visit the Extension Site Settings page before opening any dashboards with Extensions. Visiting the Extension Site Settings page the first time properly sets up the site for Extensions.Option 3: SQL Statement
Run the following SQL statement against the database used for the dashboard to remove the duplicate records in the database table.DELETE FROM extensions_site_settings
WHERE site_id in (
SELECT site_id
FROM extensions_site_settings
WHERE active=true
GROUP BY site_id
HAVING COUNT(*) > 1
);
Cause
This behavior is caused by a known issue, ID 831047, which has been corrected in Tableau Desktop and Server version 2019.1 and later.Thank you for providing your feedback on the effectiveness of the article.
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