Error "You are using Server version: null but the minimum compatible version is: 10.0." Signing into Tableau Server via Tableau Prep
Published: 26 Apr 2018 Last Modified Date: 31 Jan 2020
When attempting to sign in to an SSL-enabled Tableau Server instance via Tableau Prep, the following error might occur:
You are using Server version: null but the minimum compatible version is: 10.0. Please upgrade to a compatible version.
SSL-enabled Tableau Server or SSL offloading at a proxy or load balancer
Work with your IT department or system administrator to install the required root certificate on the computer where Tableau Prep is installed. For more information, see Install Tableau Prep.
If the root certificate is installed on the Tableau Prep computer, and and the SSL certificate being used on the Tableau Server or the Proxy/Load balancer does not link directly to the root certificate, ensure that the chain file is configured on Tableau Server or the Proxy/Load balancer.
The required root certificate is not installed on the computer where Tableau Prep is installed.