Error "You are not authorized to perform this action. (20)" When Opening Space Usage Admin View and Multiple Sites

KNOWLEDGE BASE

Error "You are not authorized to perform this action. (20)" When Opening Space Usage Admin View and Multiple Sites

Published: 20 Jun 2023
Last Modified Date: 23 Jun 2023

Issue

If there are multiple sites on Tableau Server, when opening Site Status / Stats for Space Usage, an error may occur and it will not be possible to see the Admin View. The error displays as follows:

Forbidden Action
You are not authorized to perform this action. (20)
To access this workbook, you must have the Connect permission for its data source.

Environment

Tableau Server 2022.3 and 2023.1

Resolution

For Tableau Server 2022.3:

The update has already been published. Please upgrade to version 2022.3.3 or the current release of 2022.3.

For Tableau Server 2023.1:

The issue is under investigation by the Tableau Development team under Salesforce Reference Issue ID: W-13155154.

As a workaround, create a custom Admin View to check the space usage. For more information, See Create Custom Administrative Views.