Error "We were unable to activate the product" When Activating

Published: 07 Dec 2015
Last Modified Date: 08 Jan 2019


When activating Tableau Desktop or Tableau Server, the following error might occur: 

We were unable to activate the product. Make sure that you are connected to the internet and try again. Alternatively, save an activation file and go to to complete the activation process.


  • Tableau Desktop
  • Tableau Server


Option 1

Work with your network administrator to ensure that the affected computer has access to the Tableau Licensing Servers.

Option 2

Use the Offline Activation Tool to complete activation.


Tableau Desktop or Tableau Server is installed on a computer that cannot access the Tableau Licensing Servers.
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