Last Modified Date: 31 Mar 2020
- Tableau Desktop
- Offline activation website
ResolutionMake sure that none of these common errors in creating the offline.tlq file submitted to the offline activation website are preventing you from completing your offline activation:
Confirm that you have used a product key with "- " (dash or hyphen) in the process of offline activation. The product key must follow this pattern: TCXX-XXXX-XXXX-XXXX-XXXX notice the "-" dashes or hyphens.
The key must not be expired, check the Tableau Customer Portal for a valid Tableau Desktop key.
- If an air-gap or disconnected process is being performed, make sure that the edited template has no errors. For more information, see Activating or Deactivating Tableau Desktop in a Disconnected (Airgap) Environment.
CauseOne or more steps during the offline activation process was not carried out correctly.
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