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Error "Username or password incorrect. Unable to create extract" When Extracting Data from Google Analytics


Published: 13 May 2015
Last Modified Date: 19 Jul 2018

Issue

When extracting a large amount of data from Google Analytics, the following error might occur:

Username or password incorrect.
Unable to create extract

Environment

  • Tableau Desktop
  • Google Analytics

Resolution

Limit your result set by filtering data, by including fewer dimensions and measures, or by using sampled data, so that the extract creation can be completed within one hour.

Alternatively, upgrade to Tableau 10.5.6 or newer. These newer versions of Tableau Desktop are not affected by this behavior.

Cause

Google Analytics connections use an access token which expires 60 minutes after it is issued.
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