Issue
When a licensed and active Tableau Cloud user attempts to sign in, the following error is encountered:
Unable to Sign in. Invalid username or password
Or
User account locked or invalid
Last Modified Date: 05 Jan 2023
Environment
- Tableau Cloud
- Tableau Auth
Resolution
To workaround the issue, try removing and re-adding the affected user to the site.If you have recently changed your password, please review this article.
If the above does not work, please submit a support case.
Cause
The user record does not exist in Tableau Cloud's internal TableauID logging service.Thank you for providing your feedback on the effectiveness of the article.
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