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Error "<URL> refused to connect" occurs in the Web Page Objects After Publishing


Published: 22 Jun 2021
Last Modified Date: 23 Jun 2021

Issue

The external site e.g. https://www.yahoo.co.jp linked as Web Page Objects from a dashboard can be accessed from Tableau Desktop. However, after publishing, the below error is displayed:

<URL> refused to connect

User-added image

Environment

  • Tableau Server
  • Tableau Online
  • Tableau Public

Resolution

Make sure the site's Same-origin policy can allow cross-origin framing. For more information, see Same-origin policy.

Cause

The web page is using the X-Frame-Options header to prevent <iframe> cross-origin framing.

Additional Information

This is not an issue with the Tableau product. It is a result of the original site's security policy, which intentionally uses the X-Frame-Options header to prevent cross-origin framing (embedded in <iframe>).
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