KNOWLEDGE BASE

Error "Unknown Server Error" or "Google Drive could not find the file you requested" When Accessing a View Connecting to Google Drive in Tableau Cloud


Published: 30 Sep 2021
Last Modified Date: 08 Jun 2022

Issue

When accessing a view or dashboard that connects to a file on Google Drive, the following error may occur:

"Unexpected Server Error"

or

"Google Drive could not find the file you requested"

Environment

  • Tableau Cloud
  • Google Drive
  • File Based Connections

Resolution

Grant the affected user the permissions to view/connect to the file in Google Drive. This should allow the user to see the view successfully in Tableau Cloud.

Cause

The user accessing the view does not have Google Drive permissions to view the file.
Did this article resolve the issue?