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Error "Unexpected error" After Vizqlserver Crashes When Opening Workbooks with non-standard Characters


Published: 18 Jan 2018
Last Modified Date: 10 Aug 2018

Issue

when loading workbooks with non-standard characters in server-rendered mode, the following error might occur: 

An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. 

Additionally, you may notice that logs will show that error occurs due to vizqlserver crashing with

"Unhandled Exception: 0xc0000005\n"

Environment

Tableau Server 10.3.3

Resolution

Upgrade to Tableau Desktop 2018.1.4, 10.5.7, 10.4.10, 10.3.14 or a later version. For more information, see Upgrading Tableau Desktop in Tableau Help.

Cause

This behavior is related to a known issue (ID: 695956) which has been fixed in a recent release of Tableau Desktop. 
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