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    Error "Unexpected error" After Vizqlserver Crashes When Opening Workbooks with non-standard Characters

    Published: 18 Jan 2018
    Last Modified Date: 04 Jan 2019

    Issue

    when loading workbooks with non-standard characters in server-rendered mode, the following error might occur: 

    An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. 

    Additionally, you may notice that logs will show that error occurs due to vizqlserver crashing with

    "Unhandled Exception: 0xc0000005\n"

    Environment

    Tableau Server 10.3.3

    Resolution

    Upgrade to Tableau Desktop 2018.1.4, 10.5.7, 10.4.10, 10.3.14 or a later version. For more information, see Upgrading Tableau Desktop in Tableau Help.

    Cause

    This behavior is related to a known issue (ID: 695956) which has been fixed in a recent release of Tableau Desktop. 
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