Error "Unexpected error" After Vizqlserver Crashes When Opening Workbooks with non-standard Characters

Published: 18 Jan 2018
Last Modified Date: 04 Jan 2019


when loading workbooks with non-standard characters in server-rendered mode, the following error might occur: 

An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. 

Additionally, you may notice that logs will show that error occurs due to vizqlserver crashing with

"Unhandled Exception: 0xc0000005\n"


Tableau Server 10.3.3


Upgrade to Tableau Desktop 2018.1.4, 10.5.7, 10.4.10, 10.3.14 or a later version. For more information, see Upgrading Tableau Desktop in Tableau Help.


This behavior is related to a known issue (ID: 695956) which has been fixed in a recent release of Tableau Desktop. 
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