KNOWLEDGE BASE

Error "Unable to subscribe [username]" When Subscribing a User to a Dashboard in Tableau Online


Published: 16 Nov 2021
Last Modified Date: 16 Nov 2021

Issue

When subscribing a user to a Tableau Online dashboard, the following error occurs:
 
Unable to subscribe [username]

Environment

  • Tableau Online
  • Subscriptions

Resolution

Ensure the user has the correct permissions to be subscribed to the view. The user requires the Download Image/PDF and View permissions to be subscribed successfully.

Cause

The user does not have the correct permissions to be subscribed to the view. The view and download image/PDF permissions are required to be subscribed to a view.

Additional Information

For more information, see: Permissions
Did this article resolve the issue?