Error "Unable to subscribe [username]" When Subscribing a User to a Dashboard in Tableau Cloud
Published: 16 Nov 2021 Last Modified Date: 08 Jun 2022
Issue
When subscribing a user to a Tableau Cloud dashboard, the following error occurs:
Unable to subscribe [username]
Environment
Tableau Cloud
Subscriptions
Resolution
Ensure the user has the correct permissions to be subscribed to the view. The user requires the Download Image/PDF and View permissions to be subscribed successfully.
Cause
The user does not have the correct permissions to be subscribed to the view. The view and download image/PDF permissions are required to be subscribed to a view.