KNOWLEDGE BASE

Error "Unable to refresh the data source because of an unsupported platform" When Refreshing a WDC Data Source in Bridge


Published: 22 Feb 2022
Last Modified Date: 23 Feb 2022

Issue

When refreshing extracts of web data connector data sources in Tableau Bridge, the following error may occur:
Unable to refresh the data source because of an unsupported platform

Environment

  • Tableau Bridge 2021.4.2
  • Windows
  • Web Data Connector

Resolution

Upgrade to the latest Tableau Bridge version. To get the latest Bridge version, see Tableau Bridge Releases.
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