KNOWLEDGE BASE

"Error: Unable to connect to this Tableau Server data source" appears when publishing the live connection to Tableau Cloud through Tableau Bridge


Published: 18 Apr 2022
Last Modified Date: 08 Jun 2022

Issue

The following error appears when publishing the live connection to Tableau Cloud through Tableau Bridge.

"Error: Unable to connect to this Tableau Server data source.
Can't display the view because of Tableau Cloud site settings that affect the data source used by this view."

Environment

  • Tableau Cloud 2022.1
  • Windows 10
  • MS SQL Server

Resolution

1. Uninstall the old version of Tableau Bridge, then install the latest version of Tableau Bridge.
2. Stop Tableau Bridge service on Tableau Desktop machine.
3. Log into Tableau Cloud, navigate to Settings/Bridge, and delete the client in the Tableau Bridge Pool.
4. Start the Tableau Bridge service on the client machine and sign into Tableau Cloud, then the client is added to the default pool again.
5. After the above steps being done, the live connection could be published successfully.
 

Cause

The Tableau Bridge client on the current Pool stop communication with Tableau Cloud.
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