Error "Unable to complete action" Refreshing Extract in a Workbook that Uses a Cluster

Published: 31 Aug 2018
Last Modified Date: 10 Jan 2019


When you refresh an extract in a workbook that uses a cluster, the following error occurs:
Unable to complete action
Internal Error - An unexpected error occurred and the operation could not be completed.


Tableau Desktop 2018.2.0 - 2018.3.0


Option 1: 

Upgrade to Tableau Server 2018.3.1 or a newer version. For more information, see Upgrade Tableau Server

Option 2:

Try one of the following workarounds:
  • Refresh the extract from “Data Source” pane
  • Open workbook in older version of Tableau Desktop version such as 2018.1.4 or 2018.1.3


This behavior is related to a known issue with ID 817645 which has been corrected in version 2018.3.1.

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