KNOWLEDGE BASE

Error "Unable to activate by signing in" and "No Seat Capacity found" Using LBLM Activation on Tableau Desktop


Published: 06 Oct 2022
Last Modified Date: 11 Oct 2022

Issue

When activating Tableau Desktop by using LBLM and Tableau Server is using the ATR activation method, the following error displays is some versions:

           Unable to activate by signing in.
No Seat Capacity Was Found for Login-based License Management 

Image

Environment

Version affected:
  • Tableau Server 2021.2.15 and newer minor versions of 2021.2.
  • Tableau Server 2021.3.13 and newer minor versions of 2021.3, but does not fail in 2021.4 and newer versions.

Resolution

Solution 1

Upgrade Tableau Server to a version higher than 2021.3.

Solution 2

Downgrade to to a lower minor version if not able to upgrade such as 2021.2.13.


 

Cause

This is a Known Issue under investigation with ID 1459956.
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