KNOWLEDGE BASE

Error "Tuple ID cannot be resolved" or "Internal Error" Viewing Data in a Story


Published: 21 Dec 2016
Last Modified Date: 23 Feb 2018

Issue

When attempting to "View Data" within a story, one of the following errors is received:
tuple ID cannot be resolved
or
Internal Error - An unexpected error occurred and the operation could not be completed

Environment

Tableau Desktop 10.1

Resolution

Option 1

Upgrade to the most recent version of Tableau Desktop. For more information, see Upgrading Tableau Desktop in Tableau Help.

Option 2

Use the following workaround: 
  1. Place the sheet in a dashboard 
  2. Use the dashboard instead of the worksheet in the story. 

Cause

This behavior is related to issue 597437 which has been fixed in a version of Tableau Desktop.
Did this article resolve the issue?