KNOWLEDGE BASE

Error "Unable to Sign In. This user account is not active" When Signing In to Tableau Online


Published: 25 Apr 2014
Last Modified Date: 13 Aug 2020

Issue

When signing in to Tableau Online, the following error might occur:
 
Unable to Sign In
This user account is not active.

Environment

  • Tableau Online

Resolution

Contact your Tableau Online Site Administrator to ensure that you have a licensed Site Role. See Set Users’ Site Roles for more information. 

If you have a Tableau Online trial, this error indicates that your trial has expired. Speak to your Tableau account representative for more information. 
 

Cause

Your user account is either not registered with Interactor or Viewer permissions, or you do not have access to any sites in Tableau Online.
or the Tableau Online trial site has expired and is no longer accessible for login.
Did this article resolve the issue?