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Error "Unable to Sign In. This user account is not active" When Signing In to Tableau Online


Published: 25 Apr 2014
Last Modified Date: 28 Nov 2018

Issue

When signing in to Tableau Online, the following error might occur:
 
Unable to Sign In
This user account is not active.

Environment

Tableau Online

Resolution

Contact your Tableau Online Site Administrator to ensure that you have a licensed Site Role. See Set Users’ Site Roles for more information. 

 

Cause

Your user account is either not registered with Interactor or Viewer permissions, or you do not have access to any sites in Tableau Online.
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