Error "This site has been suspended" When Signing in to Tableau Online in Tableau Desktop

Published: 15 Mar 2022
Last Modified Date: 19 Mar 2022


When trying to activate Tableau Desktop by signing in to Tableau Online, the following error may occur:

This site has been suspended. You must be a System Administrator to sign in.


  • Tableau Online 2021.4
  • Tableau Desktop 2021.4
  • User is a member of both an active Tableau Online site and a suspended site.


As a workaround, use the following steps:
  1. Launch Tableau Desktop and in the Activate Tableau dialog, select Activate by signing in to a server.
  2. For the Server field, enter: https://<host name (instance)>/#/site/<site url> (For example:
  3. Click Connect, enter your email address, select Sign In and carry out the rest of the steps to sign in to Tableau Online.


This issue, ID 1389509, is under investigation.
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