Error "This server is not licensed to connect to..." After Restarting Tableau Server and Attempting to Connect to Data Sources

Published: 15 Dec 2016
Last Modified Date: 09 Apr 2020


After opening a view or attempting to connect to a specific data source from Tableau Server, the following error might occur:
"This server is not licensed to connect to <data source name>. 


This issue impacts the following versions of Tableau Server
  • From 10.0.2 to 10.0.11
  • From 10.1.0 to 10.1.9
  • From 10.2.0 to 10.2.3
  • From 10.3.0 to 10.3.1
  • 10.4.0
  • 10.5


Option 1 - Tableau Server 10.3 and earlier

  • Upgrade Tableau Server to 10.0.12, 10.1.10, 10.2.4, 10.3.2, 10.4.1, or newer.  For more information, see Upgrading Tableau Server.

Option 2

  • Ensure that each service name has been correctly set up, particularly Tableau Server License Manager. See Verify Tableau Service Settings for more information.
  • Check that the Tableau Server Run As User has full control permission to the Tableau Server data directory, located by default at C:\ProgramData\Tableau\Tableau Server. 

Option 3

If this error message appears when Tableau Server has not been restarted after a new product key is activated, restart Tableau Server using the tabadmin command line tool. 

To restart Tableau Server, see the steps below:

  1. Sign in to the Tableau Server computer as a local administrator, either directly or through a Remote Desktop connection.
  2. Open the Command Prompt by right-clicking the icon and choosing "Run as administrator". In the Command Prompt window, change to the Tableau Server bin directory by typing the following command
    • cd C:\Program Files\Tableau\Tableau Server\<version>\bin
  3. Run the following commands :
    • tabadmin stop
    • tabadmin start
    • tabadmin status -v


The installation process incorrectly set the Tableau Server License Manager to 'Automatic (Delayed Start)' instead of 'Automatic.'
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