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Error "This program does not support the version of Windows your computer is running" When Upgrading to Tableau Server 2018.1


Published: 27 Jun 2018
Last Modified Date: 28 Jun 2018

Issue

When attempting to upgrade Tableau Server to 2018.1 (and later versions), the installer package displays the following error and aborts the upgrade: 

"This program does not support the version of Windows your computer is running" 

Environment

  • Tableau Server 2018.1.x
  • Windows Server 2008 and Windows Server 2008 Service Pack 2

Resolution

Work with your IT team and/or Tableau Server Administrator to: 
  • Either upgrade the operating system on the Tableau Server computer to a supported version of Windows Server
  • Or migrate Tableau Server to a computer running a supported operating system

Additional Information

Windows Server 2008 Service Pack 2 and Windows Server 2008 R2 are not the same versions of Windows Server. For Tableau Server 2018.1 and later versions, Windows Server 2008 R2 is still supported.
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