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Error "This page isn't working. <ip.address> didn't send any data. ERR_EMPTY_RESPONSE" When Configuring Reverse Proxy


Published: 23 Feb 2018
Last Modified Date: 03 Jan 2019

Issue

After configuring reverse proxy, connecting to Tableau Server currently returns the following error:

This page isn't working. <ip address> didn't send any data. ERR_EMPTY_RESPONSE."

Environment

  • Tableau Server 
  • Reverse proxy

Resolution

Work with your IT team to configure a reverse proxy server and Tableau Server to do one of the following:
  1. Have proxy generate non-SSL http traffic to Tableau Server configured with External SSL disabled.
  2. Have proxy generate SSL https traffic to Tableau Server configured with External SSL enabled.
  3. Have proxy generate SSL https traffic with x-forwarded-proto headers to Tableau Server configured with External SSL disabled.
For more information and guidelines about how to configure reverse proxy, see Configuring Proxies for Tableau Server in Tableau Help. 

Cause

Reverse proxy is delivering https traffic to Tableau Server not configured for SSL without x-forwarded-proto headers.
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