Error "This file was created by a newer version of Tableau" Bridge (Sync Client)

KNOWLEDGE BASE

Error "This file was created by a newer version of Tableau" Bridge (Sync Client)

Published: 10 Feb 2016
Last Modified Date: 20 Dec 2017

Issue

When refreshing a published data source, or running a scheduled extract refresh, in Tableau Bridge (Sync Client), the following error might occur:

This file was created by a newer version of Tableau. Please contact Tableau Software to upgrade your version.

Environment

Tableau Online
Tableau Bridge (formerly Data Sync Client)

Resolution

Follow these steps:

Close all instances of Tableau Desktop
Right-click Tableau Bridge (Sync Client) icon in the system tray and choose Exit
Open Windows Task Manager and manually end any processes named "TabOnlineSyncClient.exe". You may see none, one, or even more than one; end them all.
Open Tableau Desktop 10 and start Tableau Bridge (Sync Client) by going to Server > Start Tableau Bridge (Sync Client)
Run the refresh in Tableau Bridge (Sync Client) again.

Cause

Tableau Bridge (Sync Client) has been launched from an older version of Tableau Desktop than the version which created the data extracts being refreshed.