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Error "This activation code has been cancelled. Please check your email for a newer activation URL." When Clicking Tableau Cloud User Invitation Link


Published: 04 Apr 2023
Last Modified Date: 04 Apr 2023

Issue

When new users click the link in the Tableau Cloud site invitation email, the following error is displayed in the browser:

This activation code has been cancelled. Please check your email for a newer activation URL.

Environment

  • Tableau Cloud

Resolution

Try the following workaround:
  1. In a web browser, go to https://auth.tableausoftware.com/user/register 
  2. Click 'Create an account', and create an account using the same email address that was added to the Tableau Cloud site.
  3. The user will receive an email containing a link to confirm the registration. Follow the instructions in the email in order to activate the Tableau account.
  4. Go to https://online.tableau.com to sign in to the Tableau Cloud site.
Note: If signing in to Tableau Cloud or registering for MFA for the first time, see Register for multi-factor authentication.
 
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