Error "This account is not licensed. Contact the Server Administrator" When Logging Into Tableau Cloud

Published: 26 Aug 2015
Last Modified Date: 08 Jun 2022


When logging in to Tableau Cloud, the following error might occur:  

This account is not licensed. Contact the Server Administrator.


Tableau Cloud


The following steps must be performed by the Tableau Cloud site administrator:
  1. Login to as the site administrator.
  2. Click Users.
  3. Find and select the user experiencing the error, and then choose Actions > Site Role to change the role to one that allows access to the portal.
Note: An unassigned Tableau Cloud license must be available.


The user was assigned a role that does not allow portal access. The user must be assigned a different role in order to login.

Additional Information

See User Site Roles for more information about the following different types of roles: Unlicensed, Viewer (can publish), Unlicensed (can publish). 

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