Error "The website declined to show this webpage" After Attempting to Export PDF from an Embedded View in Edge Browser

Published: 11 Aug 2017
Last Modified Date: 04 Jul 2019


When attempting to export an embedded view to PDF from the browser Edge, the following error might occur:

"The website declined to show this webpage"


  • Tableau Server All Versions (beginning with 10.2.x)
  • Windows Server 2012
  • MS SQL Server
  • Edge and IE Browsers


Windows tsm (Tableau Server Windows version 2018.2.x and newer)
  1. Open a command prompt as administrator on a node in the cluster.
  2. Type the following commands:
tsm stop
tsm configuration set -k vizqlserver.protect_sessions false
tsm start

Note: If you are running the command from a node other than the initial node, include the -s option to specify the URL of the initial node by name (not IP address), and include the TSM port, 8850.

Windows tabadmin (Tableau Server Windows version 2018.1.x and older)
  1. Click the Start button.
  2. Open the Command Prompt as an administrator.
  3. Change folders to the “bin” folder in the Tableau Server. For example, type:
    • cd “c:\Program Files\Tableau\Tableau Server\<version>\bin"
    •  Note: Replace <version> with your version of Tableau Server.
  4. Type the following commands:  
tabadmin stop
tabadmin set vizqlserver.protect_sessions false
tabadmin configure
tabadmin start


This issue is caused by different application server (wgserver)sessions attempting to re-use the same Vizql server session.
Did this article resolve the issue?