KNOWLEDGE BASE

Error "This user account is not active" Or "This site has been suspended" When Logging Into Tableau Cloud With an Active Account While Unlicensed on a Different Site


Published: 10 Sep 2020
Last Modified Date: 08 Jun 2022

Issue

When Logging Into Tableau Cloud With an user account but also unlicensed or suspended on a different site, the following errors occur: 

This user account is not active

Or

This site has been suspended

Environment

  • Tableau Cloud

Resolution

To workaround the issue, try one of the below options. 

Option 1: Have a Site Administrator remove the affected user from the site where they are currently unlicensed.

Option 2: Login directly through https://<instance-pod>.online.tableau.com/#/site/<site url>
Replace <instance-pod> with the pod the site resides on, and <site url> with the site name.

Cause

This behavior is related to a known issue that is currently under investigation.
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