Issue
When Logging Into Tableau Cloud With an user account but also unlicensed or suspended on a different site, the following errors occur:
This user account is not active
Or
This site has been suspended
Last Modified Date: 08 Jun 2022
Environment
- Tableau Cloud
Resolution
To workaround the issue, try one of the below options.Option 1: Have a Site Administrator remove the affected user from the site where they are currently unlicensed.
Option 2: Login directly through https://<instance-pod>.online.tableau.com/#/site/<site url>
Replace <instance-pod> with the pod the site resides on, and <site url> with the site name.
Cause
This behavior is related to a known issue that is currently under investigation.Thank you for providing your feedback on the effectiveness of the article.
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