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Error "Tableau Online can't connect to the following database" Or "The specified authenticator and destination URL in Saml Assertion did not match" Publishing Live Snowflake Data Source Using SAML


Published: 02 Jan 2019
Last Modified Date: 17 Jan 2020

Issue

When publishing a live Snowflake data source using Okta SAML with "externalbrowser" as the SAML IdP(Okta) URL, the following error occurs: 

 Tableau Online can't connect to the following database or publish with a live connection

Or​​​​

The specified authenticator and destination URL in Saml Assertion did not match

Environment

  • Tableau Online
  • Snowflake
  • SAML IdP(Okta)

Resolution

Replace "externalbrowser" with the URL for the SAML IdP Server and republish the data source. See Snowflake for more information. 

Cause

Using "externalbrowser" is only expected to work in Tableau Desktop, and is not officially tested or supported
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