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Error "The sign-in was unsuccessful" Logging in to Tableau Online with SAML


Published: 12 Jun 2017
Last Modified Date: 04 May 2018

Issue

When attempting to log in to Tableau Online using SAML, the following error might occur:
The sign-in was unsuccessful. Try again.
 
Additionally, the following error will be seen in the authentication.log file:
Authentication statement is too old to be used with value.

Environment

  • Tableau Online
  • SAML

Resolution

Option 1

Configure the token maximum age on the IdP to be 24 days or less (2073600 seconds).
 

Option 2

  • Sign out of the Identity Provider (IdP)
  • Clear your browser cache. 
  • Then attempt to log in again from Tableau Online.

Cause

If the IdP or AD has the setting for the maximum age of tokens set to a greater length of time than the maximum age setting on Tableau Online (2073600 seconds), then Tableau Online does not recognize the token as valid (even though the IdP sees the token as valid.)
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